Inspection gives 'good' rating to Pencaitland care home

Tyneholm Stables Care Home in Pencaitland was praised for its leadership, activity programme and support in the findings, which its manager was “incredibly proud” of.

The home, which is run by Sanctuary Care UK, is registered to care for a maximum of 45 older people and has three separate living areas across two floors, each with its own lounge and dining area.

Inspectors found that "people experienced kind interactions with gentle care and cheery conversations".

They also found that "people experienced good support with their health and care needs".

The report noted that staff knew residents and their families well, and care plans included information about people's family, career, significant events and future wishes.

One family member remarked that even new staff had got to know their relative quickly.

A resident told inspectors: "Everybody is good with me."

The report also noted that family members could spend time with their relatives as often and as much as they liked, allowing residents to keep in touch with the people who were important to them.

Residents could choose where to spend their day, with some opting for company in the lounge while others preferred the privacy of their own rooms.

Those who wandered with purpose did so with ease and enjoyed the available space.

The care home encouraged residents to take part in a varied programme of activities, providing stimulation and fun.

Stephen Van Putten, Tyneholm Stables home manager, said that he was “incredibly proud” of the recent report, which he said highlighted “the positive relationships between our team, residents and their families, and the calm, supportive environment we strive to create every day”.

The report noted that the atmosphere was mostly calm, although there was a discussion about the possibility of reducing obtrusive noises such as doors and the volume of the television/music in some lounges.

Residents were well presented, with neatly laundered clothes, and lived in a well-maintained and clean environment.

The care home had undergone extensive renovations and redecoration.

The new leadership team was committed to building positive relationships with residents, their families and staff.

They felt well supported by the organisation's quality assurance systems and their line management, which allowed them to quickly gain good oversight of the care and support that people received.

The leadership team held daily flash meetings to share concerns about people's wellbeing, staffing levels, kitchen, domestic and maintenance issues.

They also implemented regular meetings with each staff group, ensuring that concerns were attended to quickly.

This promoted the service's 'one team' approach, whereby all staff were valued for their positive contribution to people's life at Tyneholm Stables Care Home.

Since the last inspection, the provider had increased its staff complement to enhance cover during planned staff absences.

The inspection found that staffing numbers and deployment reflected people's care needs.

The service had established a stable staff team who knew residents well.

Staff supported people at a pace that suited them and attended to calls for assistance promptly, and had enough time to support people well.

The report concluded that people could be confident that staffing levels across the service ensured that people's safety and wellbeing needs were being met.