The manager at Prestonpans-based ELCAP is “delighted” after the charity received a glowing report from the Care Inspectorate.

ELCAP, which provides care and support for individuals who are affected by learning disabilities, physical disabilities and mental health problems, received the best score of ‘very good’ in all categories after an unannounced visit last month.

During the visit, inspectors spoke with staff and users of the service and received positive feedback.

Inspectors found that: “People were treated with compassion, dignity and respect by a staff team they knew. People's health and wellbeing was supported. People enjoyed a wide range of activities and staff benefitted from induction, regular training and support.”

When graded, ELCAP was given a ‘very good’ rating for both its leadership and how well people’s wellbeing was supported.

The report said: “We observed people being treated with compassion, dignity and respect from a staff team who knew them.

“Family members we spoke to told us their relatives were supported by consistent staff teams and the relationships they had were positive. This meant people experienced care and support from a staff team they knew.”

Karen Cowe, registered manager at ELCAP said, “I’m absolutely delighted with the grades we received from our recent inspection.

“It is testament to the support practitioners, operational leads and all of the staff involved in the inspection, that we have achieved grades of very good for the third year in a row.

“The dedication and commitment from all of our staff towards the individuals we support has been recognised by the care inspectorate which is amazing. We wouldn’t have these grades if it wasn’t for the wonderful team of staff, who always go the extra mile to achieve the best for the people we support.

“To receive this level of grades, especially during the difficult times of the past few years, is a fantastic achievement and one which I am very proud of.”