A DOCTOR and GP partner of a medical practice in Cockenzie and Port Seton has thanked patients for their kindness during a “frightful and stressful time”.
Dr Peter Churn, GP partner at The Harbours Medical Practice, made a heartfelt statement to the people of Cockenzie and Port Seton about the unprecedented demand and strain on the NHS and medical staff during the coronavirus pandemic.
He said: “In the spring of 2020, our world changed.
“Every Thursday night at 8pm, people emerged from their houses to show support for NHS staff, carers and healthcare workers – clapping, cheering and bashing pots and pans.
“It is hard to express how much this meant during what was a frightening and stressful time.
“At the surgery, we joined the clap too, sharing videos and messages between us – sometimes with tears in our eyes.
“It kept us going and for that we are forever grateful.”
He also extended a thank you on behalf of the surgery to patients for their kindness and patience as staff continue to provide “the absolute best to help you as safely and quickly as we can”.
He continued: “We are facing unprecedented demand, restrictions on space with the building works and severe staff shortages due to the pandemic.
“We know that it can take a long time for your call to be answered and this is frustrating – we are frustrated too.
“Remaining calm and compassionate when talking to us makes all the difference.
“We are human beings – and patients too – and we are doing our very best to help.
“If you have any concerns about our service please contact us by letter or phone, as due to data protection laws we are unable to respond on social media.
“We would also ask that you respect our staff’s privacy in the same way that we protect yours.
“Thank you for being patient and thank you for being kind.”
Work on a £4.1million extension to the GP practice is underway.
The major refurbishment will see the centre almost double in size.
It will increase the number of consulting rooms from five to 11, with additional treatment rooms added and a makeover for the original building which opened in 1980.
The practice has continued to look after patients throughout the refurbishment and efforts have been made for the work to cause minimal disruption to patients and neighbours.
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