With regard to the recent article by Councillor David Berry (‘The train now stowed out on platform one’ Courier Columnists, August 1), I thought it would be helpful to explain some of the background to our service provision throughout the Commonwealth Games.

ScotRail planned and delivered the biggest train timetable that Scotland has ever seen, and more than 1.1million people travelled with us to and from the 13 Games venues.

Our trains covered more than 1.4 million miles during Glasgow 2014 – more than 10 times the distance covered by the Queen’s Baton Relay on its journey around the Commonwealth.

We used every carriage available to us, including extra trains hired from elsewhere in the UK, to ensure we were ready for the unprecedented demand.

That demand for rail services meant queuing and standing-room only on some services was always going to be inevitable, and we thank all our customers for their patience and support.

We worked hard to minimise the impact on services elsewhere in Scotland but appreciate there was a knock-on effect for some of our regular customers on non-Games routes.

Their support and understanding was vital in allowing us to play our part in helping to deliver a fantastic and successful Commonwealth Games.

Turning to the article, I would stress that people were advised well in advance of the temporary changes to North Berwick services.

However, our plans were so flexible that we were able to return a number of four-carriage Class 380 trains during the Games.

Our website’s main site navigation highlighted the Commonwealth Games – and linked to a dedicated page with numerous sections including information for regular travellers and spectators, and timetable changes.

There was also a specific North Berwick page, which included full details of the Class 380s. It was no harder to find than any other page on our site.

The Games are over, and the legacy now begins. It includes upgrades to a number of stations.

Tourism matters and in the Scottish rail franchise we have a very high-performing economic asset that is well placed to capitalise on the Games and further increase tourism travel to and within Scotland.

Andy Miller Commonwealth Games project manager ScotRail